Complaints Proceedure

We are sorry you are unhappy with the professional service provided by a barrister.

In the first instance please email clerks@southallchambers.co.uk and provide as much detail as possible, including any supporting evidence. We will discuss your points with the barrister and will endeavour to respond and resolve any difficulties within 28 days.

If the matter remains unresolved:

Alternative Dispute Resolution Body (ADR)

An ADR body can help with any complaint when the barrister is unable to resolve the complaint through their own complaints procedure and both the barrister and the client agree to use the scheme. The barrister is not required to use ADR, only to inform the client of the option to use the scheme under the Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015. A list of approved ADR bodies can be found here.

Legal Ombudsman

You can contact the Legal Ombudsman at:

Legal Ombudsman
PO Box 15870,
Birmingham
B30 9EB

Email: enquiries@legalombudsman.org.uk

Phone: 0300 555 0333

You can complain to the Legal Ombudsman if you are unhappy with the final response or if your complaint has not received a response within 8 weeks. Complaints must be made within six months of receiving the final response. A full list of who has a right to complain to the Legal Ombudsman can be found on their website here.